Cancellation & Refund Policy

This policy applies to all event tickets booked on the silly website and app.

Cancellation by you

• Event tickets are non-cancellable and non-refundable once booked, as passes are issued for a specific event night.
• If you cannot attend, the ticket cannot be exchanged for a different night or event unless the event organizer allows it.

Cancellation or postponement by the organizer

• If an event night is cancelled by the organizer, you receive a full refund of the ticket price and platform fee.
• If an event night is postponed, your ticket stays valid for the new date. If you cannot attend the new date, you can request a full refund within 48 hours of the change being announced.

Failed or duplicate payments

• If money was deducted but no ticket was issued, the amount is refunded automatically.
• If you were charged twice for the same booking, the duplicate amount is refunded.

How refunds are paid

• Approved refunds are credited to the original payment method (card, UPI, net banking or wallet) within 5–7 business days.
• The time for the amount to appear in your account depends on your bank or payment provider.

How to request a refund

Email info@sillyindia.online or call +91 97137 55551 with your registered phone number, event name, booking date and payment reference. We respond within 2 business days.